Last updated: March 30th, 2020
The Website is offered and made available only to users eighteen (18) years of age or older. If you are under the age of 18, you are not permitted to access or use the Website and must exit the Website immediately.
- the types of information we collect and how we collect this information;
- how the we use and may disclose the information we collect;
- the measures we take to secure and protect the information we collect;
- how we secure and protect Personal Information; and
- how you can contact us.
1. Collecting Your Information
(a) Information You Voluntarily Provide
Some features of the Website offer you the opportunity to become a registered user of the Website. Your registration will give you full access to the Website. To become a registered user, you must create a user identification name and password (collectively, the “Login Information”) that you will use to access your registered account.
You may also access other features of the Website without becoming a registered user, including but not limited to the LiveChat tool, newsletter, and inquiry form. In order to utilize some of these features, you may be asked to provide your email address, phone number, name, and any feedback or comments you may want to submit to us.
We also collect other information you provide. This includes, but is not limited to, any comments, suggestions, or other information that you provide on, through, or relating to the Website, and/or that relates to Tuffaloy’s products or Tuffaloy. This also includes records and copies of correspondence, including contact information, that you generate if you contact us; responses to surveys that we may ask you to fill out for research and marketing purposes; and your search queries.
From time to time, the Website will offer you the opportunity to participate in promotions, contests, challenges, or sweepstakes (collectively, “Promotions”). You may be required to enter additional personal information to enter a Promotion. Each Promotion the Website offers will have its own entry page, which will include a list of rules describing the requirements for the Promotion.
(b) Information We Passively Collect; Cookies and Tracking Technologies
Cookies and Google Analytics
Other Tracking Technologies
In addition to the specific service provider tools described above, we may also use automatically-collected information that help us to customize the Website to match our users’ individual interests and recognize returning users, estimate the number of website-users and their usage patterns, and increase the speed of our users’ searches. We may use the below tools to collect this data:
- “Pixel tags,” “web beacons,” “clear GIFs,” or similar means (collectively, “Pixel Tags”). We use these small electronic files to compile aggregate statistics about Website usage and response rates. Pixel Tags allow us to count the number of users who have visited certain pages of the Website, to deliver branded services, and to help us determine the effectiveness of its promotional or advertising campaigns as well as the effectiveness of the Website itself. When Pixel Tags are used in HTML-formatted email messages, they can tell the sender whether and when the email has been opened.
- Referrers and your Internet Protocol (IP) Address. Referrers are small files containing information your web browser passes to our web server that references the URL which you used to access the Website. Your IP address is the number used by computers on the network to identify your computer so that you can receive data.
- Environmental variables. Environmental variables include, but are not limited to, the domain from which you access the Internet, the time you accessed the Website, the type of web browser, operating system, and platform your computer uses, the Internet address of the previous website you visited before entering the Website, the names of the pages you visit while at the Website, and the next Internet website you visit after leaving the Website.
Do Not Track
2. Using and Sharing Your Information
We may use and/or disclose your information (including your Personal Information) as follows:
(a) Our Business Purposes. We may use your information for the our everyday business purposes such as to (1) provide services to you including through our subsidiaries and affiliates, (2) communicate updates, promotions, or news about us, our products, or events through e-mail or direct mail, (3) market our products and services, (4) monitor and conduct reviews of our products and offers, (5) help us improve our current products or develop new products, (6) collect demographic and geographic information about the users of the Website and its products, (7) communicate administrative or legislative related information, and (8) fulfill any other purpose for which you provide the information.
(b) Service Providers. From time to time, we may employ companies and individuals to perform certain services on our behalf (such as advertising and marketing, consulting, legal, or other services). These third-party service providers may have access to your information, but only to the extent required to perform their assigned roles, and they may not use your information for any other reason.
(e) Compliance with Law. We may release information about you if we believe such a release is necessary to comply with the law or in response to a subpoena or other legal process including any government or regulatory request. We also reserve the right to collect and share any information we deem necessary to investigate or take action in connection with suspected fraud, illegal activities, possible harm to persons or property, or as otherwise required or permitted by the law.
(f) Subsidiaries and Affiliates; Third Parties. We may disclose your information to Tuffaloy’s subsidiaries and affiliates. Further, to the extent you have consented or not opted out, we may release your information to third parties to market their products or services to you. We require these third parties to keep your information confidential and use it only for the purposes for which we disclose it to them.
(g) Compliance with Terms and Conditions of Use. We may disclose Personal Information in order to enforce our Terms and Conditions of Use and any other agreements.
3. Your Responsibilities and Choices
(a) Confidentiality and Accuracy
Access to the Personal Information you provided to the Website may be accessible for a limited period of time from the point of collection. It is your responsibility to provide current, complete, truthful, and accurate information, and to keep such information up to date. Tuffaloy cannot and will not be responsible for any liability or other problems that may arise from your failure to enter current, complete, truthful, and/or accurate information, or your failure to update such information. You are solely responsible for maintaining the strict confidentiality of your Login Information (as defined and further addressed in the Terms and Conditions of Use), if applicable, and for any charges, costs, expenses, damages, liabilities, and losses Tuffaloy may suffer as a result of your failure to do so. You, not Tuffaloy, are solely responsible and liable for your activity, behavior, use, and conduct on the Website or any other activity or conduct in connection with the Website. Any submission of information by you does not guarantee that we will permit you to use any or all of the features or functions of the Website.
(b) Communicating with You; Opt-Outs; Attempted Fraud
We may contact users who have entered Personal Information in connection with the Website. You may “opt out” of receiving marketing and promotional emails by following the opt-out procedure described in each email we send. However, even if you opt out of receiving marketing and promotional emails, we may continue to email you for administrative or informational purposes, including follow-up messages regarding any content you have submitted to the Website.
Tuffaloy does not and will not send you emails asking you to provide or confirm sensitive Personal Information. A technique known as “phishing” attempts to steal personal identity data and financial account credentials from consumers. “Phishers” use “spoofed” emails to lead consumers to sham websites which trick recipients into divulging Personal Information including credit card numbers, account usernames, passwords, and social security numbers. If you receive such an email communication purporting to be from Tuffaloy, please forward it immediately to .
4. Third-Party Websites and Social Interactions
Additionally, the Website may permit or encourage interactions among you, the Website, and/or a third-party website or service (each, a “Social Interaction”). Examples of Social Interactions may include services or technology that enable you to “like” or “share” content from the Website on or with third-party websites and/or services; to transmit content to the Website from a third-party website or service; to otherwise connect the Website to a third-party website or service; or to register for an account, login, and/or view content associated with Tuffaloy, the Website, and/or one or more third parties through social networking sites such as Facebook, Instagram, Twitter, and LinkedIn (each, a “Social Network”).
5. Protection of Personal Information
We use firewalls and physical controls to maintain security and confidentiality on the Website to protect against unauthorized disclosures, use, alteration, or destruction of the information you provide to the Website. We limit access to the databases containing Personal Information to our key personnel. However, the security of your Personal Information also depends on you. For example, to the extent we have provided you, or you have chosen, a password and/or username to access the Website, you are responsible for keeping this information confidential. Please do not share your password or username with anyone. We cannot guarantee the security of Personal Information, and, therefore, any transmission of Personal Information is at your own risk. We also cannot guarantee that information you provide to us over the Internet will not be intercepted.
6. Persons Under the Age of 18
The Website is not intended for persons under the age of eighteen (18). Any person under the age of eighteen (18) who accesses or uses the Website is in violation of the Terms and Conditions of Use. No one under the age of eighteen (18) may provide any information to or on the Website. If you are under the age of eighteen (18), do not use or provide any information on the Website or on or through any of its features, register on the Website, use any interactive or public comment features of the Website, or provide any information about yourself to us. We will not knowingly collect information via the Website from persons in this age group and will take prompt steps to delete any such information. If we learn we have collected or received personal information from any person under the age of eighteen (18), we will delete that information. If you believe we might have information from or about any person under the age of eighteen (18), please contact us immediately at firstname.lastname@example.org.
7. Our Rights
We reserve the right to deny access and use of the Website to any user of any services, features, or functions of the Website if there is a question regarding the identity of the user.
9. For California Residents Only: Your Privacy Rights
California Civil Code Section 1798.83 requires certain California businesses to disclose, upon a customer’s written request, (a) a list of the kinds of Personal Information that the business has disclosed to third parties for direct marketing purposes during the preceding calendar year, and (b) the names and addresses of all of the third parties that received Personal Information from the business for direct marketing purposes during the preceding calendar year. Businesses must respond to such requests within thirty (30) days, but they are only obligated to respond to one request from a customer in a calendar year.
If you are a current customer in California, you may request this disclosure by sending an e-mail request to email@example.com listing your name, address, and e-mail address. You must also specifically indicate the nature of your request by including the following language or language substantially similar to it: “I request that you send me your third-party information sharing disclosures as required by California Civil Code Section 1798.83.” As Tuffaloy maintains websites for many products, please also specify which product website you are writing in reference to. Alternatively, you may mail your request to the following address:
Tuffaloy Products, Inc.
1400 South Batesville Road
Greer, SC 29650, USA
10. For Those Subject to General Data Protection Regulation (“GDPR”)
Tuffaloy stores your information for an indefinite period, and you have the right to obtain confirmation as to whether or not your Personal Data is being Processed. You may contact us, as set forth below, and request access to your Personal Data, correction and/or completion of your Personal Data, erasure or transfer of your Personal Data, the purpose your Personal Data serves, that your Personal Data not be used for the aforementioned purposes, the types of Personal Data being Processed, and/or the recipients of your Personal Data. Finally, you may also ask us to send you a copy of all of your Personal Data as maintained in our possession. We will also provide, at your request, a copy of your Personal Data as being Processed. However, to the extent you request additional copies, we may charge a reasonable fee based on our costs.
Additionally, you have the right to receive the Personal Data that has been collected by Tuffaloy in a structured, commonly-used, machine-readable format. Moreover, you have the right to transmit this Personal Data to another contact at another company.
Please contact us at firstname.lastname@example.org with any questions or concerns about your Personal Data. If access to your Personal Data, as set out above, is denied, you have the right to be informed about the reasons for denial. In addition, you may contact your country’s regulatory body or supervisory authority.
11. How to Contact Us
Tuffaloy Products, Inc.
1400 South Batesville Road
Greer, SC 29650, USA